CRM
The eco-system includes a powerful client relationship management (CRM) module where every interaction with the SME can be tracked. The tourist can send private messages to the SME regarding the product or service they require. All interactions are stored in the system linked to the tourist profile for easy auditing. The SME can also reply to the guest through the online system.
A Pilot Project Web App
- This is an intrinsic part of the solution. The app will allow the guest to:
- Buy and redeem digital payment points.
- Find businesses that accept the points within the local community
- Leave reviews
- Send messages to businesses
- Send donations to local businesses
- Send a tip to local businesses
